Business Processing


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Helping federal and state governments deliver on their promises through our people, process and technology.

Application Processing

AMTIS brings expertise in the range of application processing activities from initial receipt to archiving and destroying processed documents. The company has a track record of successfully meeting performance standards, processing applications in a timely manner, and preventing backlogs. We understand the impact in the handling of information (both paper and electronic). We believe it is necessary to create approaches for managing the process with increased efficiency and effectiveness, lower costs, an understanding of critical skills, and delivering higher service levels through innovation – all of which improve the organizations’ productivity.

Agencies or departments that do not have a systems-wide view of their document-related activities are often expending finite resources inefficiently in what should be a streamlined document services function. AMTIS works with our customers to develop processes that result in significant cost savings and increased operational efficiency.

Records Management

AMTIS proficiently performs full life cycle records management activities including the logging, classifying, storing, securing, and destruction (or archival) of records received from the public. Formal records management has many business, regulatory and legislative benefits including: reducing staff time searching for information; facilitating information and file sharing; minimizing unnecessary duplication of information; identifying how long records should be retained; optimizing legal admissibility of records; supporting risk management and business continuity planning; ensuring compliance with financial, audit and legislative requirements; and freedom of information (FOIA) compliance.

We deliver experienced, secure and innovative mail, package handling, and paper delivery services to the federal government. Our support staff is cleared at the appropriate clearance level to handle classified materials. Accuracy of delivery, process efficiency, innovative technology, professional staffing and accessible customer service support is what drives AMTIS to remain ahead of the industry. To further our benchmark for quality management, AMTIS is pursuing our attainment of ISO 9001:2008 which is one tool used to meet client requirements; improve customer focus; improve consistency and information flow; improve time management; improve service and performance to the highest level; and improve accountability and traceability.

Mailroom Operations

As a mailroom support services contractor, AMTIS has implemented mail security training and awareness to protect the Agency’s we support, their employees, their customers, and also AMTIS’ employees. Our mailrooms are the first or second line of defense against hazardous envelopes and packages entering the facilities. With an increase in suspicious packages being received at Federal and State buildings, safety is priority number one.

Library Services

Through state-of-the-art library and content management technologies AMTIS integrates open source, low-cost tools with modern, mass-dissemination, Internet-based technologies to enhance traditional hardcopy-based resource center and library services. We specialize in delivering professional knowledge management support services through our expertise and experience gained by providing cutting edge library services including state-of-the-art collection development and high-quality, accurate document processing operation services to several federal agencies. AMTIS leverages the knowledge, techniques, and best practices acquired across all of our projects to provide the best solutions for our clients.

Print/Copy Services

AMTIS combines direct day-to-day print management expertise with a proven team of professionals who continually bring a fresh perspective to the challenges of timely, accurate print service. AMTIS provides document receipt, document preparation (including quality assessments), scanning, production (printing and finishing), quality control, reporting, and delivery to the customer.

Scanning and Digitization

AMTIS’ scanning and digitization expertise includes indexing, logging, scanning, and archiving large volumes of application documents and records. Scanning and digitization services are often subject to multiple levels of quality control and performance tracking. Our team brings experience in high-volume; fast-paced environments where teamwork, quality, and innovation are core values. Our experiences include processing, preventing, and eliminating backlogs; converting documents to electronic format; indexing and storing new electronic files appropriately; and destroying paper files.

Documents are logged into a process tracking database, where they are monitored throughout the scanning process, and examined. Preparation activities can include page numbering of the entire case, sorting documents into logical groups, separating these logical groups with blank sheets, and bar coding each document. Document preparation services are often required to remove staples, cut spines, remove binder clips, remove paper clips, and remove rubber bands. Indexing teams inspect the scanned images in detail, returning any flawed images for re-scanning. Inspection and verification are necessary, of both the original document and the final image, to ensure quality control. Scanned images are submitted and, following approval and written notification, destruction of hardcopy files may be requested.